Privacy Policy
PAX Physiotherapy
2/438 Montague Road,
Modbury North SA 5092
Our Commitment to Your Privacy
PAX Physiotherapy is committed to protecting your privacy and handling your personal information, including health information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
This Privacy Policy explains:
- What information we collect and hold about you
- How and why we collect it
- How we use and disclose it
- Your right to access and correct your information
- How to make a privacy complaint
- Whether we disclose information overseas
What Personal Information Do We Collect?
Personal Details
- Name
- Address
- Date of birth
- Email address
- Phone number
- Emergency contact details
Health and Clinical Information
- Medical history
- Symptoms and presenting complaints
- Diagnosis and treatment records
- Clinical notes
- Specialist reports
- Imaging and test results
- Prescriptions
- Appointment records
- Billing and payment information
- Healthcare Identifier
- Private health fund details
Administrative Information
- Medicare number
- DVA number
- Other government identifiers (not used as primary identifiers)
- Details of other healthcare providers involved in your care
How Do We Collect Your Information?
- Directly from you (in person, over the phone, via email, online forms, or registration forms)
- From a person responsible for you
- From other healthcare providers involved in your care
- From third parties where permitted or required by law (e.g., health insurers, Medicare, My Health Record system)
Why Do We Collect and Use Your Information?
- Provide physiotherapy assessment and treatment
- Communicate with you and other health professionals involved in your care
- Process billing and payments
- Arrange private health fund claims
- Manage administrative functions
- Conduct quality assurance, accreditation, and internal audits
When May We Share Your Information?
We may disclose your personal information where permitted or required by law, including:
- To comply with legal obligations (e.g., court orders, subpoenas, mandatory reporting)
- To other healthcare professionals involved in your care
- To diagnostic, pathology, or imaging services
- To Medicare, DVA, private health funds, or regulatory bodies
- To our insurers or legal advisors
- To assist with billing, debt recovery, or administrative management
- To prevent or lessen a serious threat to life, health, or safety
- To prepare for or respond to legal proceedings
We only disclose information that is reasonably necessary for the purpose.
Access and Correction
You have the right to request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete, or out-of-date.
Requests must be made in writing to:
Email: admin@paxphysiotherapy.com.au
We will respond within 30 days.
Security of Your Information
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Security measures include:
- Secure cloud-based practice management systems
- Lockable storage for paper records
- Password-protected computer systems
- Access restricted on a “need-to-know” basis
- Staff confidentiality agreements
- Staff training on privacy and data security
Anonymous or Pseudonymous Treatment
Where lawful and practicable, you may request to receive treatment anonymously or using a pseudonym. However, this may limit our ability to provide services or claim Medicare or private health rebates.
Overseas Disclosure
We do not routinely disclose personal information overseas. If it becomes necessary to transfer information overseas, we will seek your consent unless required by law.
Privacy Complaints
If you have concerns about how we have handled your personal information, please contact us in writing:
Email: admin@paxphysiotherapy.com.au
We will respond within 30 days.
If you are not satisfied with our response, you may contact:
Office of the Australian Information Commissioner (OAIC)
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Post: GPO Box 5218, Sydney NSW 2001
Website: www.oaic.gov.au
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law or our practices. The most current version will be available on our website.
Contact Us
For any privacy-related enquiries, please contact:
